After filing chapter 13 we have a balance on hand. what is a balance on hand mean?
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I'm not 100% what you are referring to, but if you are referring to your chapter 13 trustee having a balance on hand, that is not unusual.
Your chapter 13 trustee cannot make distributions to your creditors, unless and until the Bankruptcy Court approves the plan, or the Trustee is required by local rule to make "adequate protection" payments.
If you complete your plan, and the trustee has additional funds on hand that are not necessary to fund the plan, that money will be refunded to you. That is one reason why it is very important for you to keep your correct address on file with your trustee's office.