Q: Needed a truck loaner from car in dealer collision shop, they pd to rent from enterprise,but put dent in door-what to do
We happened to do this with a fence in our yard, enterprise didn't ask many question when we first picked it up cause dealer was footing the bill(so they declined insurance). Told dealer what happened and they said if Enterprise was okay with it, the dealer would fix the dent/scratch (because they told us not to tell Enterprise that we were towing), but reading reviews of Enterprise, they are out for money and "have their OWN people to fix the vehicles" and some say they do this to get money out of you and this would be a 2nd strike against us through our insurance co.(even though we didn't cause the 1st one) and this would cost us $2000 instead of $1000. Some say not to say anything to Enterprise and just have it fixed and then others say they will know when they do inspection. I almost feel like calling after hours and leaving a quick message and if they don't call back then it means it's okay..I don't know what to do and can't afford to get a hefty bill as they are known to do?!
A: Don't overthink it. Enterprise local may be obligated by enterprise central to use their shop. yes, they are pigs but you can always get estimates to refute them --so maybe get a couple. You are on the hook but on the hook doesn't mean open season.
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