Q: What can i do when a procedure i was forced to do in a service is not mentioned on their User Agreement/Privacy Policy?
I have a fully verified profile on Coinbase (platform for selling and buying cryptocurrencies) . I deposited money, bought bitcoin and tried to withdraw it. Then , i was asked for a verification procedure which is not mentioned on their User Agreement / Privacy Policy. If i did not operate that process i had to wait 72 hours in order for my bitcoin to be withdrawn. This is also not stated in their User Agreement / Privacy Policy. After executing the required action (Uploading my ID / Video face match) i was able to withdraw my bitcoin. The steps i have taken so far is that asked for my money back from Coinbase but they refused it. I also asked for a reversal request through my payment provider but they also denied it.I have been using their services since December 2017.The event took place in July 2019. What can i do? I do not like shady things , especially when it comes to sensitive data.
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