Q: Looking for a second opinion on Sedgwick/Budget claim
I received a letter from Budget Sedgwick on March 31, 2020 about a claim for damages to a rental car in November 2019. I provided my insurance info to Budget at the time that I returned the car. In my understanding, Budget should have started this claim at that time directly with my insurance, which is what their agent had told us would happen next.
I emailed Budget customer service and they had escalated the issue to a Resolution Specialist and I would have an update within 5 business days. I did not receive a reply. After two weeks & two follow-up emails from me, they sent a form reply that Sedgwick cannot assist any further. Searching online, the advice I found was to continue to contact Budget about this rather than go through Sedgwick.
Before contacting Budget again, I wanted to get a second opinion. Should I provide my insurance information to Sedgwick, or should I contact Budget again to dispute this claim since they should have contacted my insurance company months ago?
A: It is important to timely report any claim to your own insurance carrier to avoid a denial of coverage. Your carrier should assign a representative that will handle the claim and work with the rental company.
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