Q: I want to file a law suit or class action against Sprint for violation of contract & non valid 3rd party charges
I have almost every phone call legally recorded and can be used in court. I have stated at the beginning of each of these recordings, “ I need to inform you that this call is being recorded”. Each recording proves their admission of guilt and their consistency in lying to me. Every time I make a change to my account I have unexplained charges that do not match with our signed or verbal agreements. When I signed a contract for a specific service plan they put me on an entirely different plan that cost me double what I agreed upon. I had to fight them for over a year on it. Almost every single billing cycle I have unexplained charges and have to call to get my bill changed. They consistently overcharge me and always refuse to refund the money to my bank account and only apply a credit to my sprint account even after one of their representatives assured me I won’t be charged to begin with or that I will receive a refund.
A: Sue them in small claims court. Organize your evidence into a notebook with tabs and an index. Write up a summary of what happened and have an accounting of all the over charges in a chart so the judge can read it easily.
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