Q: Do software company's have any obligation to support perpetual license holders?
I have a perpetual license for an industry specific design software. We've always been forced to pay a yearly maintenance/support fee. Even if we missed a year becasue we didn't need it, they'd back charge us when we wanted to re-institute the support. Now the company has moved to a rental fee for new customers. They still support us, we still buy the maintenance but they are pushing hard to get us to move over to the "cloud" software. Now they are making us opt out of "upgrading" to the rental/cloud service. They're pulling out all the stops to trick us into doing it. They've even worded the email so it give the impression that there is no option to opt out... untill you read the whole thing, all the way to the end. I'm concerned that they will eventually stop offering support all together to try to kill the license holders that are left.
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