Q: Bought new car decided against extended warranty soon filled cancel form been 45 days dealership not responding refund
A:
Extended car warranties are offered from the manufacturer or from third party warranty companies. While dealerships offer these products to their customers, the warranty itself is almost always with another company. When such warranties can be cancelled is governed by the written terms of the warranty. Typically, notice must be provided to the warranty provider, not to the dealership through which the warranty was offered.
You need to make sure your cancellation form was given in the correct manner to the correct company according to the written terms of your warranty. Then you need to follow up directly with the warranty provider--not the dealership--to ensure that you receive any refund you may be entitled to.
There is nothing wrong with also including the dealership on your communications with the warranty provider. Dealerships likely have some serious "pull" with the warranty provider, although they likely do not have the legal authority to make any decisions for the warranty provider. Your goal should be to enlist the dealership as an ally in dealing with the (difficult) warranty company, not to alienate the dealership.
Justia Ask a Lawyer is a forum for consumers to get answers to basic legal questions. Any information sent through Justia Ask a Lawyer is not secure and is done so on a non-confidential basis only.
The use of this website to ask questions or receive answers does not create an attorney–client relationship between you and Justia, or between you and any attorney who receives your information or responds to your questions, nor is it intended to create such a relationship. Additionally, no responses on this forum constitute legal advice, which must be tailored to the specific circumstances of each case. You should not act upon information provided in Justia Ask a Lawyer without seeking professional counsel from an attorney admitted or authorized to practice in your jurisdiction. Justia assumes no responsibility to any person who relies on information contained on or received through this site and disclaims all liability in respect to such information.
Justia cannot guarantee that the information on this website (including any legal information provided by an attorney through this service) is accurate, complete, or up-to-date. While we intend to make every attempt to keep the information on this site current, the owners of and contributors to this site make no claims, promises or guarantees about the accuracy, completeness or adequacy of the information contained in or linked to from this site.
