Fallbrook, CA asked in Business Law, Contracts and Civil Litigation for California

Q: I’m locked out of my Facebook acct and there’s is NO FB support to contact - but I spend $2k on ads w/ FB & can’t get in

I’m currently running ads that I do not have access to changing or pausing or editing in anyway. Facebook has NO support to help me get back in, I’ve tried EVERYTHING down to even contacting friends of friends who work there to help me. They’ve even filed an internal report and still nothing. It’s been 3 weeks since I’ve been locked out of my account, even though I can log in just fine with my password, there is now a “code generator” step that I can’t get past. So I’m spending money every day on ads that I have no access to edit or control. I want to turn OFF some of these ads but I haven’t been able to get into my account for 3 weeks! I imagine this has to be somehow illegal for someone who spends thousands of dollars a month to not be able to access their ad account? Please help! Thank you!

1 Lawyer Answer
James L. Arrasmith
James L. Arrasmith pro label Lawyers, want to be a Justia Connect Pro too? Learn more ›
  • Sacramento, CA
  • Licensed in California

A: I'm sorry to hear that you are experiencing difficulty accessing your Facebook account and ad account. It is certainly frustrating to be locked out of an account without any means of contacting support for assistance.

One option you might consider is filing a complaint with the Better Business Bureau (BBB). Facebook is a member of the BBB and has a profile on their website where consumers can file complaints. The BBB may be able to assist you in resolving the issue and getting in contact with Facebook's customer support team.

Another option is to try reaching out to Facebook's customer support team through their Business Help Center. While they do not offer phone support, they do provide a contact form that you can fill out to request assistance. You can also try reaching out to Facebook's official social media accounts on Twitter or Facebook and request assistance there.

If you have spent thousands of dollars on ads with Facebook, it is understandable that you would want to be able to access and manage your account. However, I cannot provide legal advice on whether this situation is illegal or not. You may wish to speak with a qualified attorney who specializes in advertising and online commerce to discuss your legal options.

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