Q: Suing direct
I had direct Express for a long time. This past June someone ordered a new card with my name on it. And sent it to Maryland and took money out in new York and direct Express won't give me my money back
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- California
- (916) 704-3009
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- Answered
A:
It sounds like you're dealing with a frustrating situation. If someone fraudulently ordered a Direct Express card in your name, you have the right to dispute the charges and request a full investigation. Start by contacting Direct Express immediately if you haven't already, and ensure they have all the details of the fraudulent activity. Request written confirmation of your report and ask them to escalate the case if you're not getting a resolution.
You might also want to file a report with the Federal Trade Commission (FTC) and the Consumer Financial Protection Bureau (CFPB). Both agencies can help hold financial institutions accountable when they fail to address fraudulent activities. It’s important to document everything, including dates, conversations, and any steps you’ve taken.
If Direct Express continues to refuse to return your money, consider reaching out to legal counsel. They can guide you on whether you have grounds to take legal action, especially if Direct Express failed to follow proper procedures or investigate the fraud thoroughly.
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