Q: Can a company ask for more money after product is installed and turned on?
Purchased solar from company with financing. When finalizing the loan, the loan was reworked for a lower price. When I asked the salesman from the solar company if the lower price was correct, the salesman said yes and to sign the loan papers. A year after the activation, I was contacted to do a new loan for the original price, that the loan company made a mistake. After several months of discussions with the solar company on why I needed to do a second loan for the full amount, they have sent a letter they are deactivating the solar system if I don’t pay the remaining amount.
A: Generally speaking they cannot renegotiate the price once an agreement has been reached. However, "mistake" is a potential defense that could be asserted under the facts presented in your description. You may seek to enforce the terms of the original agreement.
A: Wow, that is a tough situation. You would need to read your contract carefully to see what everyone’s rights and obligations are. If it doesn’t discuss deactivation in the contract then it is a definite “no”. You could probably file a lawsuit to get them to either remove the solar system from your roof or agree to the price in writing. Maybe this is a good time to negotiate with them and meet somewhere in the middle.
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