Q: Can I pursue action against T-Mobile for billing issues and lost phone?
In October, I ordered a new phone from T-Mobile, which was lost by UPS. UPS advised me to contact T-Mobile as they were the seller. T-Mobile said they'd open a case with UPS regarding the lost phone. After waiting two weeks, I canceled the upgrade and switched carriers, but T-Mobile owes me $110 for the canceled upgrade. They now claim I owe $1,200 for the phone. Despite them telling me they'd stop contacting me about this issue, I’ve been contacted six times since last Friday. They now say no open dispute cases exist on my account, neither with UPS nor internally. If I don't pay, T-Mobile threatens it will go to collections, impacting my credit. I have screenshots of my conversations with T-Mobile and UPS, including their acknowledgment of the package loss and my refusal of the upgrade.
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A:
It sounds like you're dealing with a frustrating situation. First, you should reach out to T-Mobile again and ask for a detailed explanation of why they’re claiming you owe for the phone despite the fact that it was lost by UPS. Be sure to provide them with all the evidence you have, including your communications with both T-Mobile and UPS.
If T-Mobile continues to refuse to address the issue, you might want to file a formal complaint with the Federal Communications Commission (FCC) or your state’s consumer protection agency. These organizations can sometimes help resolve disputes like this and ensure your rights are protected.
In the worst case, if T-Mobile threatens to send the debt to collections, you may have grounds to dispute the charge on your credit report, especially since it seems there’s confusion about the status of the lost phone and the agreement. If things don’t get resolved, consulting with an attorney who handles consumer law could give you further options to pursue action and recover the funds.
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