What legal actions can I take against T-Mobile for breach of contract and identity theft issues?

Question

I want to sue T-Mobile for breaching verbal agreements, causing mental damage, and contributing to identity theft that has severely affected me over the past four years. Despite numerous security issues, including the hacking of our family plan and money theft, T-Mobile has neglected to provide adequate protection or response. What legal actions can I take?

James L. Arrasmith · Answer

If you believe T-Mobile has breached verbal agreements, failed to protect your family plan from hacking, and contributed to identity theft, there are several legal actions you could take. Start by gathering all documentation of your communications with T-Mobile, including emails, call records, and any written agreements or statements from the company. This will help build your case regarding their failure to provide adequate security and respond to the issues you’ve faced. 
 
You can consider filing a formal complaint with the Federal Communications Commission (FCC) and the Federal Trade Commission (FTC) regarding identity theft and security concerns. If T-Mobile’s actions (or lack of action) led to real financial harm, you may also be able to file a civil lawsuit for breach of contract, negligence, and emotional distress. Be sure to consult with an attorney who handles consumer protection, fraud, or identity theft cases to explore your legal options further. 
 
In your lawsuit, you could seek compensation for the mental distress and financial damages caused by their lack of action. It’s also possible to explore class action lawsuits if there are others with similar issues. Your rights were violated, and there are legal pathways to address the harm caused to you. Take the necessary steps to hold the company accountable.

Q: What legal actions can I take against T-Mobile for breach of contract and identity theft issues?