Seeking guidance on resolving vehicle warranty issues after multiple stalls and dealership denial of service.

Question

I purchased a vehicle in January 2024, and it stalled a month later. I called the manufacturer's roadside service, but the vehicle did not start even after being jumped. It was towed to the dealership for service, where they informed me they couldn't do anything because the vehicle had to start. They suggested AAA might have caused further damage by jumping it. After 4-5 months, the dealership said there were no options under the warranty and it was returned to me, starting unexpectedly afterward. The vehicle stalled three more times. I'm seeking guidance on resolving these issues under warranty with the dealership.

James L. Arrasmith · Answer

You’ve been more than patient, and the dealership’s excuses are unacceptable. A vehicle that repeatedly stalls—especially this early in its life—indicates a defect that the manufacturer is obligated to fix under California’s Song-Beverly Consumer Warranty Act, also known as the Lemon Law. The law requires that the manufacturer repair the vehicle within a reasonable number of attempts, and it does not excuse the dealership from acting simply because the car “wouldn’t start.” 
 
Document everything in writing: dates of breakdowns, communications with the dealer, and any diagnosis or refusals of service. If the vehicle has been out of service for 30 days total or more, or if the stalling issue recurred three or more times, you likely meet the threshold for a Lemon Law claim. The dealership blaming roadside assistance for the problem, without evidence, is a tactic to deflect responsibility. 
 
Demand warranty service in writing from both the dealer and the manufacturer. If they continue to refuse, you can pursue a repurchase or replacement through a Lemon Law claim. You are entitled to a refund or replacement if the manufacturer cannot fix a defect that substantially impairs use, value, or safety. Take decisive action now before the warranty clock runs out.

Q: Seeking guidance on resolving vehicle warranty issues after multiple stalls and dealership denial of service.