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Q: How can I pursue legal action against VinhistoryUSA for recurring charges after cancellation?
I, along with many others, have been scammed by a website called VinhistoryUSA. I signed up for a $1 free trial but canceled before the period ended. Despite their policy stating that no further charges would be made after cancellation, they continued to charge me repeatedly. I reported this issue online, but the website remains active. I have contacted them, and they assured me I wouldn't be charged again, but the charges continued. I have email records as evidence of these interactions. What are my options for pursuing legal action or a class action lawsuit against this company?
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James L. Arrasmith
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- California
- (916) 704-3009
- View Profile
- Answered
A:
When a company continues to charge you after cancellation, it may be a violation of consumer protection and fraud laws. Since you have email records showing both your cancellation and the company’s assurances that charges would stop, you already have strong evidence. The first step is usually to dispute the charges with your bank or credit card company, as they can often reverse unauthorized or recurring payments and block future ones.
Beyond that, you can file complaints with agencies such as the Federal Trade Commission and your state’s consumer protection office. These agencies investigate unfair or deceptive business practices and can take enforcement action. Submitting your documentation of cancellation and continued billing helps establish a pattern of misconduct, especially if others have reported the same issue.
If you want to pursue legal action directly, you can file a claim in small claims court to recover your losses. For a broader impact, you might consider looking into whether other affected consumers are interested in joining together for a class action. Keeping all records of your payments, cancellation request, and communications will be essential to building your case, no matter which route you choose.
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