Who to contact when a hospital dissolves my families ability to receive medical service including going to the ER.

Question

I had an appointment with a hospital and ran late due to a fatal car accident. I contacted the hospital and informed them I was running late due to this matter. The Resident my children were suppose to see that day adhered to the hospitals policy and requested that I make another appt. He had no empathy for the person who died on the street nor my being a single mother of twins. I wrote a letter to the Resident Medical Dir. regarding my concerns with how the Resident handled the situation. She responded with dissolving my families ability to receive any medical care even though my child has state insurance with that particular medical group. After communicating with the insurance company I was informed that I would not have the opportunity to switch my son over to any alternate state insurance plan until Oct. He is seven months of age and will miss receiving both his 9 month and 12 month shots due to this letter. I would like to know if I even have a case against this medical group.

Q: Who to contact when a hospital dissolves my families ability to receive medical service including going to the ER.