Jacksonville, FL asked in Collections for Florida

Q: Are collections agencies allowed to call me at work?

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1 Lawyer Answer
James Turner
James Turner
Answered
  • Collections Lawyer
  • Orlando, FL
  • Licensed in Florida

A: The Fair Debt Collection Practices Act "FDCPA" prohibits debt collectors from contacting debtors at inconvenient or unusual places. Some workplaces, by their nature, are inconvenient places for debtors to take collection calls. If it's inconvenient for you to take calls at your job site, let the collector know.

Another section of the FDCPA expressly prohibits collectors for contacting debtors at work if the collector knows, or has reason to know, that the employer prohibits such communications. Many employers have policies that prohibit employees from taking or making nonemergency calls for personal business, which would preclude an employee from taking a collection call.

Because the law prohibits "communications," these restrictions apply to other forms of workplace communications, such as email, faxes, and texts.

Barry W. Kaufman agrees with this answer

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