Q: we had lumber liquidators intall a floor for us in Utah the job is so bad we can't move into the home we want it replace
they damaged a vintage floor and now were not getting customer service to respond what can we do to get the floor we paid for
A: I am sorry for your frustration.
The first place would be to look at the service agreement or contract with Lumber Liquidators. If that doesn't have much, poke around on their website or call their customer service and instead of asking for them to fix it, ask for a copy of their installation policy.
Once you get them, read through them and look for some type of minimum service guarantee or something like that. It may also be in the "contract dispute" section as well.
If you can't find any documents like that, then it will come down to a reasonable person standard. If the installation of the floor is so bad that a reasonable person would think that it was defective then you probably have a case. You will be able to pay someone to fix it and sue the company for those charges, or if it can't be fixed you can have it replaced and charge that to the company.
Those are the general remedies for breach of contracts but remember first to look at the agreement you signed as that will govern and speak to things like attorney's fees, costs, alternative dispute resolution, etc.
I hope this helps.
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