Q: I entered into a contract with Verizon for 2 years for a landline. I never could get the phone to work for over a year.
I called Verizon on 4 separate times, I had a cell phone I had cancelled service on, but I still had the landline. When I talked to their Reps, they ALL told me I did not have an account, they could not schedule service to my landline when I did not have an account. I finally gave up and went to another cell phone provider. I checked my landline from month to month, it did not work until Dec. 2018, then it went dead again, in Feb. 2019, I tried again, and it worked again for 1 day, then went dead. I then in late March got a bill for $79.00 saying I would be disconnected if I didn't pay this charge. I called, and the Rep was very rude, wanted not to hear anything I had to say, only pay the bill. No paper bill, or email was ever sent to me. Did Verizon break my contract by not providing service for over a year?
A: Unless you paid for the landline all during the time the alleged contract was in effect you have no damages--and hence no grounds for complaint. If you ignore them, like they have ignored you, they will disconnect the landline that does not work anyway. Save all this information about the lengthy dispute just in case Verizon sells the contract to some debt collector.
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