Q: I own an epoxy company and we had an issue on a job with the top coat failing and I offered to redo and customer denied
I told him I would redo the floor to his liking and give him 1000$ discount for the inconvience, he returned with a value of the work I performed of 7000.00 when the original contract was 13000, saying his guys could have done it and that’s all he is paying! He also stated he was box expecting a warranty. 5-7 days go by and he has an issue with the floor and he wants a full refund. Or pay for him to be out of the property for a month(the project will only take four days)
A: There are a few issues based on the facts presented. That being the case, I recommend you organize everything in your possession that is relevant to this matter, including the governing contract, and consult with an attorney individually to explore your options.
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