Q: I had a fraudulent charge ( somebody took money out online as cash advance), I got message from Bank Of America.
I went into the bank second day and reported, they investigated, first I got a letter said I am not responsible, then I got another letter said I am responsible for it, plus he open checking on my name and deposited $1000 into the account and Then transferred money out. It took the bank along time still have no record what happened. They closed my checking account too, (the one I opened), and will not give my money back. I asked to reopened the case again, it has been a month now.
A:
It is very unclear what exactly happened here; I cannot see where you have told us how much money was taken out of your account by a cash advance; and I am still uncertain if there was more than one account involved.
In any even, banks can close a client's account whenever they want to; and banks are also required to investigate all incidents involving apparent bank fraud, which appears to have happened here.
A: I am sorry, but I do not have sufficient information to answer your question. At a minimum, I would need to review a copy of your account agreement and copies of the two letters you received. Also, how much money have you lost at this point?
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