Port Jervis, NY asked in Contracts for New York

Q: I got auto-charged a renewal to an annual subscription for a website theme with no 30-day warning.

They are refusing to refund me despite my site being no longer active because I agreed to their terms and conditions upon signing up. However, they failed to warn me about the renewal. Are they legally obligated to refund me.

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1 Lawyer Answer
Charles Oliver Wolff
Charles Oliver Wolff
  • Trumansburg, NY
  • Licensed in New York

A: Although almost all subscription services warn subscribers of upcoming auto-renewals as a courtesy to ensure the money is available, they are not required to do so, unfortunately. I am assuming that you elected for automatic renewal, or at least agreed to it, when you first signed up. You should have read the terms of agreement then. It likely also contains language regarding termination.

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