Q: My son has to have a drug screening done once a year due to an ADHD medication. The last bill I received was may.
I have called the lab every month and they sent me 3 collection notices even through I paid without a bill. I called in October when I got the last collection notice in my 16 year old son’s name and the supervisor refused to put the account in my name without my birthday and social security number. I refused and she hung up on me. On November 22,19 I spoke with another person and said I would be more than happy to pay the bill if I got a monthly statement, she stated that she would get the information to a supervisor and get back to me, nothing! I called on December 3,19 to ask where my bill was since I have not received one in 6 months, they said oh we will call you back, nothing! My question is how much longer before I say enough is enough and I just don’t pay this bill? I’ve always paid before.
A: Not receiving a bill does not exempt you from owing a debt. I suggest you send them a certified letter requesting the full balance amount, the monthly amount due and a list of all payments made. If you do not believe the balance is correct, you should also deny that you owe that amount. The purpose of the letter is to both get important information and to document your requests just in case there is an issue in the future. (e.g. lawsuit).
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