Q: CPS is trying to get a hold of me and I'm not sure why do I need to return their phone calls
A: If you are concerned that you may be accused of something, you can request a lawyer reach out to them for you or be present when you are interviewed. If you are a parent being investigated, be aware that they may go to school or elsewhere to interview your children. You may wish to visit confidentially with a lawyer about this situation to be sure you are protecting yourself.
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A: Unless you are already involved with a court case or have a safety plan with CPS, it would be rare for you to have an obligation to return CPS's call. That being said, unless you contact them back (or have an attorney contact them on your behalf), you won't know won't they are contacting you about.
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