Asked in Internet Law for Michigan

Q: Hello, Is there anything I can do about the ISP lying and constantly pushing back when I will get internet?

I moved several months ago with my wife, and had called the ISP about a month before we moved to make sure we would have internet day 1 as I work from home and require it. They say its all good and we are all set to have them come out the 1st day. Day one comes and they never show up so we call them and they tell us they cant actually set it up and its now going to be 2 months to set up. It has been incredibly difficult to deal with but I have made it work. Finally we call them a week before they are set to be done (the 10th) and they say they are all good and we can have a guy out on wednesday to connect us up and be all good. He comes out and says it will be at least 2 more weeks. Is there anything we can do here? Ive had to spend so much extra money on hotspots just to have a bandaid fix to my internet and it has effected my quality of life and work performance heavily. We had no issues waiting to move if they would have told us instead of lying multiple times..

Related Topics:
1 Lawyer Answer
Brent T. Geers
Brent T. Geers
Answered
  • Grand Rapids, MI
  • Licensed in Michigan

A: Unlikely...any chance there is another ISP you could go with? Did you make any deposit?

Justia Ask a Lawyer is a forum for consumers to get answers to basic legal questions. Any information sent through Justia Ask a Lawyer is not secure and is done so on a non-confidential basis only.

The use of this website to ask questions or receive answers does not create an attorney–client relationship between you and Justia, or between you and any attorney who receives your information or responds to your questions, nor is it intended to create such a relationship. Additionally, no responses on this forum constitute legal advice, which must be tailored to the specific circumstances of each case. You should not act upon information provided in Justia Ask a Lawyer without seeking professional counsel from an attorney admitted or authorized to practice in your jurisdiction. Justia assumes no responsibility to any person who relies on information contained on or received through this site and disclaims all liability in respect to such information.

Justia cannot guarantee that the information on this website (including any legal information provided by an attorney through this service) is accurate, complete, or up-to-date. While we intend to make every attempt to keep the information on this site current, the owners of and contributors to this site make no claims, promises or guarantees about the accuracy, completeness or adequacy of the information contained in or linked to from this site.