Asked in Internet Law for Michigan

Q: Hello, Is there anything I can do about the ISP lying and constantly pushing back when I will get internet?

I moved several months ago with my wife, and had called the ISP about a month before we moved to make sure we would have internet day 1 as I work from home and require it. They say its all good and we are all set to have them come out the 1st day. Day one comes and they never show up so we call them and they tell us they cant actually set it up and its now going to be 2 months to set up. It has been incredibly difficult to deal with but I have made it work. Finally we call them a week before they are set to be done (the 10th) and they say they are all good and we can have a guy out on wednesday to connect us up and be all good. He comes out and says it will be at least 2 more weeks. Is there anything we can do here? Ive had to spend so much extra money on hotspots just to have a bandaid fix to my internet and it has effected my quality of life and work performance heavily. We had no issues waiting to move if they would have told us instead of lying multiple times..

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1 Lawyer Answer
Brent T. Geers
Brent T. Geers
  • Grand Rapids, MI
  • Licensed in Michigan

A: Unlikely...any chance there is another ISP you could go with? Did you make any deposit?

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