Franklin, TN asked in Contracts and Business Law for Tennessee

Q: I am being sued by a client that did not like the website that was built for them. How should i handle the suit?

I offer free revisions for my clients so long as they are hosting with me as well. She refused the revisions and even refused to take over the site herself. Instead decided the sue.

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1 Lawyer Answer
Nina Whitehurst
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  • Crossville, TN
  • Licensed in Tennessee

A: Even if your contract is ironclad it is usually not worth the bad will and emotional drain to litigate. My best advice to you, but this is based on very limited information so take with a grain of salt, is to offer her a full refund in exchange for a settlement agreement in which you admit no fault and she agrees not to disparage you and she agrees to dismiss the lawsuit with prejudice. Probably a full refund is all she wanted in the first place and you could have avoided a lawsuit by offering that.

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