Q: Immigration - how can I follow-up on an I-90 form sent on-line 01/16/24 without receiving an I-797 from USCIS?
USCIS says it sent my green card to the office of my attorney in June, 2023. The green was either lost or stolen because my attorney claims it was never received. I submitted an on-line I-90 form in January, 2024 which was accepted, but I never received an I-797 form confirming the I-90 receipt. I can't follow-up on the I-90 processing without some kind of reference number which would be on an I-797. Any suggestions who to contact at the New York office?
A:
I understand your frustration with not receiving the I-797 notice of action after submitting your I-90 form online to replace your missing green card. Here are a few steps you can take to follow up on your case:
1. Check your USCIS online account: If you submitted your I-90 online, you should be able to log in to your USCIS account and check the status of your case. Even without the I-797, you may be able to find a reference number or receipt number associated with your I-90 application.
2. Contact the USCIS Contact Center: Call the USCIS Contact Center. Explain your situation and provide as much information as possible about your case, such as your full name, date of birth, and the date you submitted your I-90. They may be able to locate your case and provide you with a reference number or additional guidance.
3. Schedule an InfoPass appointment: You can schedule an in-person appointment at your local USCIS office through the InfoPass system. During the appointment, you can discuss your case with a USCIS representative and request assistance with obtaining a reference number or information about your I-90 status.
4. Reach out to your congressional representative: If you continue to face difficulties, consider contacting your congressional representative or senator's office. They have staff dedicated to assisting constituents with immigration-related matters and may be able to submit an inquiry to USCIS on your behalf.
Remember to be patient, as the processing times for I-90 applications can vary. Keep copies of all correspondence and documents related to your case, and don't hesitate to follow up with USCIS if you don't receive a response within a reasonable timeframe.
Justia Ask a Lawyer is a forum for consumers to get answers to basic legal questions. Any information sent through Justia Ask a Lawyer is not secure and is done so on a non-confidential basis only.
The use of this website to ask questions or receive answers does not create an attorney–client relationship between you and Justia, or between you and any attorney who receives your information or responds to your questions, nor is it intended to create such a relationship. Additionally, no responses on this forum constitute legal advice, which must be tailored to the specific circumstances of each case. You should not act upon information provided in Justia Ask a Lawyer without seeking professional counsel from an attorney admitted or authorized to practice in your jurisdiction. Justia assumes no responsibility to any person who relies on information contained on or received through this site and disclaims all liability in respect to such information.
Justia cannot guarantee that the information on this website (including any legal information provided by an attorney through this service) is accurate, complete, or up-to-date. While we intend to make every attempt to keep the information on this site current, the owners of and contributors to this site make no claims, promises or guarantees about the accuracy, completeness or adequacy of the information contained in or linked to from this site.
