Q: How can I resolve a child support lump sum payment issue in Tennessee?
I was informed by the child support office that I would receive a lump sum payment owed to me. However, they later withheld the payment, citing address changes, despite receiving other mail from them. I've spoken to several representatives and lost my notes on those conversations. They now say they will release the money at $11 a month instead of the lump sum as initially promised. How can I address this issue to get the full amount owed to me?
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A:
It sounds frustrating to deal with this issue, especially when the child support office has given you different information. First, you should try to gather any records or documentation related to your communication with the child support office, even if you’ve lost your notes. If you received other mail from them, it may help show that you were reachable and that the address issue is not the cause of the problem.
Next, reach out to the child support office again and ask for a clear explanation of why the lump sum is being withheld or altered. It’s helpful to request a written response so you have documentation of their reasoning and any promises made. If the office is still uncooperative, you can file a formal complaint or request a hearing with the Tennessee Department of Human Services (TDHS) to have the issue reviewed.
If this does not lead to a resolution, you may want to consult with an attorney to understand your rights and explore your options for getting the full amount owed. They can help you navigate the legal steps to enforce the original agreement and ensure you receive the lump sum payment.
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