Asked in Consumer Law for New Jersey

Q: Company is in CA, their repair facility is in IN. Can I do anything (small claims?) without having to travel?

Bought notebook from an official retailer online. It arrived defective (display and motherboard/GPU). RMAed it to IN facility, arrived Dec 8.

Still waiting. Multiple emails from me and seller's customer support, and calls from me. Trouble getting specifics, just that it's being "tested" or in some other state of repair.

Called on Jan 13, was told it was being tested for stability, and would likely ship out the following week. Called Jan 20, was told it was being tested.

Am burning through standard warranty and accidental damage without actually getting to use it.

Don't know if they'll actually fix the display. Don't know if my upgrades will be intact. Don't know when I'll get it, or what I'll get whenever I finally do.

Would prefer to avoid court. I just want the computer I paid for, that they're keeping from me. Notebook was expensive enough, travelling to CA is a stretch.

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1 Lawyer Answer
Jonathan Rudnick
Jonathan Rudnick
PREMIUM
Answered
  • Consumer Law Lawyer
  • Tinton Falls, NJ
  • Licensed in New Jersey

A: You can probably file suit in small claim court in New Jersey and the court will serve them at their California address. They might challenge the jurisdiction of the court but the court would have to make the determination whether the is jurisdiction ion New Jersey.

The requisition is whether there are sufficient facts that would make it fair to have them come to New Jersey to defend the lawsuit.

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