Knoxville, TN asked in Consumer Law for Tennessee

Q: My oven's 5 yrs old; Whirlpool says they can't provide replacemnt pt. Doesn't the law require availability for 7 yrs?

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1 Lawyer Answer
Christopher Gilreath
Christopher Gilreath
  • Consumer Law Lawyer
  • Memphis, TN
  • Licensed in Tennessee

A: In Tennessee, there is no law that requires a manufacturer to provide replacement parts for a product for any length of time. That is considered a matter for the marketplace - meaning if a manufactuer sells a product and then cannot provide parts for it, the market will likely determine that the manufacturer will lose business because fewer people will buy the product. Tennessee does not have much law in the area of consumer protection. What they do have is one comprehensive consumer protection act, which is designed to protect people from deceitful practices. It is not designed to insulate consumers from making bad product choices. It may be possible you can find a part made by another manufacturer that will fix the issue you have with your oven, but I would only recommend that course of action if the part was made to be compatible with your oven.

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