Q: The company didn't pay return shipping cost for wrong item shipped. UPS held me responsible for the bill as a shipper
The company shipped to me freight delivery that I never have bought from them. After long dialog with different departments of this company I received promises from Claims Department to resolve this problem and they are working on it. They are ordered pickup of their merchandise. But they did not fill out proper Bill of lading, probably purposely. The items were picked up from me and delivered to their Warehouse, but they did not pay any shipping charges and UPS held me responsible for the freight chargers as a shipper until they have a corrected bill of lading. The UPS generated the bill based on the company request - email for scheduled pickup. I contacted the company, but I still don't have any response from them. The UPS also contacted them with no response. The bill is over $2000, so I need some advice. Thank you.
A: You may have grounds for a case. You should continue to try to seek an agreement between you and the seller (not UPS), but if this does not work litigation is your best choice. You likely qualify for small claims court. You may need an attorney for assistance, but you are not required to have an attorney.
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