Washington, DC asked in Insurance Bad Faith for West Virginia

Q: On December 8, 2017, my family suffered a house fire.

We immediately called to start a claim. The insurance claims adjustor said he did not need to send out a fire investigator on December 12, 2017. He asked that I make a list of lost items and send it to him, which I did on December 22, 2017. After that he claimed to be working on an estimate. On January 8, 2018, he called to say he realized he didn't have any pictures of the loss. They were immediately sent to him, and he claimed he was working on an estimate of losses. After waiting for almost two weeks he called on January 19, 2018, to say he needed to send out a fire investigator, which we met with on January 20, 2018. He took pictures. After leaving the property, the insurance claims adjustor called to say "something is not adding up here," and he didn't have a copy of the fire report. I immediately called the fire chief to get all the information to email to the claims adjustor. The claims adjuster doesn't believe there was even a fire. Assigned to SIU. Do we need a lawyer?

Related Topics:
1 Lawyer Answer

A: I suggest that you at least contact an attorney to discuss your potential case against your insurance company. You should also try to obtain a copy of the fire investigative report from the local fire department or chief, and from the State Fire Marshall's office.

Justia Ask a Lawyer is a forum for consumers to get answers to basic legal questions. Any information sent through Justia Ask a Lawyer is not secure and is done so on a non-confidential basis only.

The use of this website to ask questions or receive answers does not create an attorney–client relationship between you and Justia, or between you and any attorney who receives your information or responds to your questions, nor is it intended to create such a relationship. Additionally, no responses on this forum constitute legal advice, which must be tailored to the specific circumstances of each case. You should not act upon information provided in Justia Ask a Lawyer without seeking professional counsel from an attorney admitted or authorized to practice in your jurisdiction. Justia assumes no responsibility to any person who relies on information contained on or received through this site and disclaims all liability in respect to such information.

Justia cannot guarantee that the information on this website (including any legal information provided by an attorney through this service) is accurate, complete, or up-to-date. While we intend to make every attempt to keep the information on this site current, the owners of and contributors to this site make no claims, promises or guarantees about the accuracy, completeness or adequacy of the information contained in or linked to from this site.