Asked in Consumer Law for Florida

Q: if i ordered something online, and the package went missing and pass its delivery time, what can I do?

if i ordered something online, and the package went missing and pass its expected delivery time. Can I ask for refund or replacement? They won't until the investigation of this problem is done which takes 3-8 days. I have placed the order April 11 and today is April 27. I cannot wait that long.

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1 Lawyer Answer
Andy Wayne Williamson
Andy Wayne Williamson
  • MIramar Beach, FL
  • Licensed in Florida

A: You will be stuck to whatever processes and procedures the online ordered has in place. Until you resolve via the shipping companies policies and procedures you do not have any other options. I suggest that you consult with an attorney in your area and have the attorney review the policies of the shipping entity and the shipping carrier.

Good luck

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