Q: My water service is not listed as regulated by the BPU. I am in the tears and they want 65% ($2000) by Monday or they
Are gonna shut my water off. I tried to tell them I don't have $2000 and offered the standard 25% by Monday plus a monthly payment to catch up and they said no. What can I do?
A: I'm not sure what the BPU is. In Texas, if it is a rural water company, ask to see a copy of the company's tariff. The tariff will set out how they handle payments of deficiencies. If you disagree with the procedure, you can file a complaint with the Texas Commission on Environmental Quality or the Public Utilities Commission, who regulate water companies in Texas. In addition, you can appear at the water company's monthly board meeting to explain the situation and request a payment plan.
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