Byron, GA asked in Personal Injury for Georgia

Q: I lost my home to a fire, the investigator said it was a faulty stove, I now have to make a statement to their attorney.

the adjuster has been arrogant & vague from day 1, I was told I have to make a statement under oath & with their defense attorney. I don't mind this & have cooperated with everything. They want me to bring copies of my phone records, tax returns, utility bills, etc. The first investigator said it was a faulty stove, the 2nd investigator hasn't even been out to the property that I know of but he's the one who set up my making a statement. I wasn't at home at the time of the fire, it was a complete loss. I was under the impression that my insurance company worked for me as I made payments every month without fail but I feel like I'm being accused in some way. I'm 58 years old & lived alone at the time & my losing my home was very traumatic but this company has shown no compassion whatsoever. Is this normal practice?

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2 Lawyer Answers

Peter N. Munsing


A: Contact a member of the Ga.Trial Lawyers Assn who handles product cases.

Timur Akpinar


A: Although insurance could be seen as a fairly generic product offered by hundreds of companies, where it is essentially defined by the type of coverage, policy limits, and other parameters, the handling of a claim when something goes wrong can differ very much from one carrier to another. Contact an attorney in Georgia who handles property and casualty claims and ask if they could give you a free consultation that could help you determine the best course of action here.

Tim Akpinar

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