Kingston, NY asked in Consumer Law for New Jersey

Q: Dealership has not delivered vehicle and it's been over a week since I bought it? What recourse do I have?

I bought a 2009 Jaguar with 62,000 miles. When I bought the vehicle there was minor defects and the dealership agreed to fixing and delivering the vehicle to my home, for the inconvenience of the vehicle not prepared or ready for pickup. I bought the vehicle a over a week ago. I signed for a loan and put insurance from start. As of today, the vehicle has not been delivered and it's been over a week from said delivery date. I have never had vehicle in my possession. What recourse do I have in this matter?

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2 Lawyer Answers
Noel Rivers
Noel Rivers
Answered
  • Hackensack, NJ
  • Licensed in New Jersey

A: I highly recommend calling the dealership to check on the status of the repairs on your car. There could be a valid reason for the delay. If you really want to protect yourself, in addition to calling, you can write a detailed letter requesting information surrounding the transaction. Be sure to include information concerning the repairs that were to be done and the original promised delivery date. Then mail one copy of the letter via regular mail and one copy via certified with a return receipt to the dealership. The reason you mail one copy regular and one copy certified is to ensure the dealership receives the letter. Alternatively, you can go to the dealership yourself and make the inquiry.

If, after you make a reasonable inquiry as to the status of the delivery of the car, you realize that the dealership is not cooperating with you and is refusing to deliver your car, you should contact an experienced consumer law attorney to assist you in this matter.

Leonard R. Boyer
Leonard R. Boyer
Answered
  • Brooklyn, NY
  • Licensed in New Jersey

A: It is not really a significant delay. Just contact the General Manager of the dealership.

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