Atlanta, GA asked in Small Claims for Georgia

Q: Can legal action be taking against uber if I was charged a fee for a ride the driver canceled ??

I ordered a uber the driver came and as I was getting into the car he said that he accepted the ride my accident and that he was not taking it and canceled it made me get out. Uber then charges me a cancellation fee. I contacted them and told them I should not have to pay for a ride I did not take nor did I cancel and it was not canceled because of me. And they said they can not refund my money. Should I have to pay a fee to him for not even doing his job??

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1 Lawyer Answer
Anitra Walker
Anitra Walker
  • Atlanta, GA
  • Licensed in Georgia

A: It does not appear you should have to pay a cancellation fee if you did not cancel the ride and the ride was not canceled because of something that you did. When you explained the situation to Uber, what was Uber’s reason for not refunding you the money? Was anyone with you when you attempted to catch the ride? Did anyone witness your conversation with the Uber driver? Legal action can be taken against Uber, but I am not certain this is your best option. If you do choose to bring a lawsuit against Uber, more than likely it will cost more than the money that you paid for the cancellation fee, and as with any lawsuit you want to ensure you are suing and serving the appropriate parties. You also have the option of paying an attorney to send a demand letter to Uber for a refund. Again, this option will likely cost more than the cancellation fee. You may even try sending a certified letter to the CEO of Uber detailing the situation with your request for a refund. If others were present during your conversation with the Uber driver, it may help to have their signed affidavits included. This option will cost you approximately 7.00. Although there is no guarantee you will receive a refund, if you have the time, I think it may be worth a shot.

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