Asked in Consumer Law and Internet Law for Utah

Q: I purchased a woman’s bracelet online and when I received it in the mail and it was not as described on the website,

I would like to sue them but don’t know where to begin.

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1 Lawyer Answer
Tim Akpinar
Tim Akpinar
Answered

A: A Utah attorney could answer you best, but your question remains open for two weeks. Before jumping straight into suing, which could be costly, you could think about other approaches. Is there any possibility of resolving things through customer service or arranging a refund or exchange? If not, you could contact a Utah attorney to discuss your options. Based on the value of the bracelet, one option might be small claims. Another might be retaining an attorney to handle the matter. Before contacting an attorney, gather your paperwork, as it may contain provisions that govern legal remedies, such as mandatory arbitration, or forum selection clauses. Good luck

Tim Akpinar

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