Q: Bride Signs contract yet revokes CC charges on custom order gown
I feel like no matter the Signed contract agreement stating no refunds, non refundable, no exchanges... the CC companies always follow suit with the client and we loose thousands of dollars when they don't get their way or don't like the rules. Despite agreeing to them and signing the wedding gown purchase agreement. What do we do as a business to protect us from these types of issues and is our only recourse a small claims lawsuit. How likely are they to side with the client because there is always some "ruined my wedding day story"
A: You might wish to add to your contract, if you don't have it already, an attorney's fees clause that states in the event you must take collection action and incur attorney's fees, the debtor is liable for those fees. You should have an attorney draft it. You might also wish to have a big sign in the store stating no refunds, etc. , even if the wedding is canceled, as wells as verbally state that to each customer before they hand over their credit card, and ask them if they understand those terms. Of course, none of this will prevent them from telling their card company that they dispute the charge, but it may help.
Bruce Alexander Minnick agrees with this answer
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