Q: I have account with Exxonmobil; they are failing to provide me with my PIN. 2 years+ went by. What are my rights?
The money is a result of a divorce settlement (april 2017). My ex bought my half of our house and agreed to pay me from his retirement account with Exxonmobil .The QDRO was transferred to Voya that now has an account under my name and they are failing to provide me with a PIN. I had to move to France in December 2017 (mom was sick). Change of address (notary signed and everything) was made and Voya has made at least 3 attempts to send to me the PIN. I had to move to a mobil home and I am exhausting my financial resources. Voya doesn't wanna email me the PIN. What are my rights please?
A: So, this is actually a divorce QDRO issue and I believe that you can request paper statements to be sent to you once the account is set up for you ( which you seem to be saying has in fact occurred. You can deal with the Plan Administrator's office directly if you are having difficulty.
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