Chicago, IL asked in Entertainment / Sports for Illinois

Q: My account has been suspended from the service Venmo, and they refuse to tell me why. I did not violate their terms.

I was randomly barred from using the service and after reaching out to them they said I violated their terms. They refuse to tell me what I did that violated their terms. They say they deemed my account “high risk” and will not tell me why, I barely used the service and for agreeable and innocent terms. I tried to explain that I changed numbers because of a stalking situation last fall and asked if that is what they were worried about but they refused to answer. I am worried that perhaps my account was hacked if it was flagged like this, because again I did absolutely nothing but use it for the right purposes. The lack of transparency around what they are accusing me of is frustrating and upsetting, I want to be treated like an equal consumer and have the chance to use the service as well as have the transparency of what happened to be flagged, in case of a hacking situation. They rudely refuse to negotiate either.

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1 Lawyer Answer
George W. Svoboda
George W. Svoboda
Answered
  • Wadsworth, IL
  • Licensed in Illinois

A: Unfortunately, they can choose not to do business with you and terminate the agreement. They do not need to explain why in most cases. You posted this under entertainment / sports. Did you use the account for gambling? That is against their TOS. If you have evidence your account was hacked, you can report it to the FBI IC3.

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