Q: I had a brand new door made, I paid 50%. The door came in damaged, and the installer stopped half way through. NTO came
I made contact the day the door was installed with damage and the install was not completed. The installed said he didn't know when he could be back to finish. I emailed, called and when to the office with the issues. The sales Guy came took pics and was never heard from again. 30 days later I get call from accountant the money is due in full, I restated issues. They want to come back to look at it, I have to work and take off I ask them to come after house. AT 45 days they did a NTO. I went to the office and was insulted by the owner several times and told I need to contact the manufacturer. After showing pics and my husband calling the owner realize the job was not completed, Was supposed to call the next day so we could figure out how to settle and get them paid... two days later still no call. Please advise.
A: Is it worth suing them in small claims? That is probably the solution. Check the paperwork (your contract in other words) to see what it says about arbitration and attorney fees.
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