Mason, OH asked in Products Liability for Ohio

Q: Are you legally required to send a product back if asked?

lets say that Company A messed up a product, the value of the product is around $1750, they admitted that the product was not correctly manufactured over the phone, and they said that they would re-manufacture the product and send the correct product back to me in about 5 weeks, they also mentioned that they want the incorrect product returned to them and they will provide a shipping label. Presumably the new product is already "in the making" and will arrive to me in 5 weeks as far as i know.

Do they have legal recourse if i don't send the product back and just keep it anyways?

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1 Lawyer Answer
Tim Akpinar
Tim Akpinar
  • Products Liability Lawyer
  • Little Neck, NY

A: An Ohio attorney could advise best, but your post remains open for a week. As a GENERAL premise in such situations, the manufacturer/retailer generally enjoys an opportunity to remedy or replace the goods, and the buyer is generally required to cooperate with manufacturer's requests for return of the product so that replacement could be arranged. The buyer does not usually get to keep both products. No one can predict what they would do, but for something worth $1,750, they could sue. Good luck

Tim Akpinar

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