Rosamond, CA asked in Civil Litigation, Contracts and Arbitration / Mediation Law for California

Q: What can I do in this situation. Keep in mind the company admitted fault. Regional office has made vp and ceo aware also

I CANT BELIEVE WHAT SMART STOP STORAGE DID!!! My fiancé went to our storage to change out the locks because in September they contacted us and said that we needed to put another lock on. He gets there to find out that we have an issue with our storage. It appears at the end of September. There’s a custom lock on our storage. It appeared our storage was moved. There was a mixup with units and our entire unit was taken to the dump, Everything is just gone my grandpa’s (passed in 2007) dolphins, my son’s first lock of hair, umbilical cord,footprint, my fiancé’s baby crib and his childhood solid oak bed. Also a bunch of stuff from my fiancé’s childhood. Beautiful solid oak furniture to go in our home when we were able to have our own home. They immediately got my fiancé on the phone with a regional district manager from the storage company and he has asked to sit down and speak to us because they are so sorry and in there words want to make this right.

1 Lawyer Answer
Maurice Mandel II
Maurice Mandel II
  • Arbitration & Mediation Lawyer
  • Newport Beach, CA
  • Licensed in California

A: You need an itemized list of what was taken so you can put a value on this. Sorry to hear you lost your memorabilia, but it is gone now, and the only thing you would be entitled to is money in return, not quite the same. If you are not satisfied with what they are offering to you, you don't have to take it, and remember they have insurance for this kind of thing. You just need to be able to prove what was there, which is not an easy task. You could hire an attorney to negotiate for you but it may not be cost effective. You have the option to sue them- Small claims $10,000 or under, Limited $10-25k, Unlimited- any amount.

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