Q: I live in Colorado & did business with a nursery in Tennessee on-line. All plants were DOA. No refund or credit
I started complaining via email in April. They wanted pictures and even suggested I send the dead plants back at my expense. They said they don't issue refunds, even though they say all plants are guaranteed. They will only issue a credit. I have been waiting for a credit for over 3 weeks.
A Colorado attorney could advise best, but your post remains open for two weeks. As a general matter nationwide, usual options could include inhouse customer service, forums identified in the agreement for disputes (e.g., arbitration under AAA rules), or small claims/civil court. A Colorado attorney could offer more meaningful guidance based on state-specific consumer laws. Good luck
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