Las Vegas, NV asked in Products Liability, Identity Theft, Intellectual Property and Small Claims for Nevada

Q: Social Security Administration lost my passports when sending us back through USPS without insurance. Possible to claim?

I applied for my 3-yr old daughter's social security number for her health insurance. Because of Covid, SSA required us to submit the original copies of her and my passports at their office. Once my daughter was approved of the SSN, the SSA office sent us back the passports through uninsured mail in April via USPS. USPS sent me the scanned copy of the mail via their informed delivery service, but the physical mail never arrived at our address. (Our mail box is locked, so we are assuming it was lost in the process of delivery.) I called both offices, nearby post offices, and the passport agency, but they all did not want to take part in either covering the loss ($490 for reapplying, plus 10~12 week wait time or less if I pay more), or trying to find the passports. What can I do to recover my losses?

2 Lawyer Answers

A: I'm terribly sorry to hear that.

I know how stressful and frustrating going through something like this can be.

You should consult with an attorney who might be able to help. There might remedies available to you.

Peter N. Munsing
Peter N. Munsing
  • Products Liability Lawyer
  • Wyomissing, PA

A: You should make a report to the post office. Take your copy of that report and make a claim to Social Security. They may want to you reapply for your daughter's passport so they have the copy of the bills. They say no, talk to your congressperson & Senators--each has a staff member to handle social security related issues.

Good luck!

1 user found this answer helpful

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