Q: Can an employer just spring on their employees "all calls wil be recorded and data extracted with AI to improve metric
I work for an online university, ben here 6.5 year now the admin coming up with AI "data extraction" but not telling us who extracts data, where does it end up, who analyzes the data to improve outcomes. I work with students across the USA and approx 25 % of all calls are documented as: personal challenges discussed non-academic content covered" I am am an RN faculty member and work as a mentor which requires frequent phone calls with students
A: Yes. While you are working and using the employer's phone system or receiving the calls, the conversation is not private or confidential as against the employer because at the time you are the employer- you are not taking the call as an individual. The warning about possible recording is to avoid problems with wiretap laws. The employer has the right to change policies regarding this subject, at any time and without notice to you.
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