Atlanta, GA asked in Small Claims for Michigan

Q: Client wants to speak over the phone regarding an issue?

They sent me a demand letter for a full refund regarding services I provided them via email. All correspondence before and after the demand letter to reach a reasonable agreement has been through email. Client now wants to speak on the phone. I am hesitant since the last time I spoke to a client on the phone, he relayed the wrong information to his wife. (I am a weddding photographer and my client consist of two people for the same wedding). Do I request all communication stay via email or do I speak on the phone with the client and write a memorandum afterwards? Client has been threatening me every step of the way, I don't want to be pressured on a call to provide a solution I don't want to offer.

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1 Lawyer Answer
Michael Zamzow
Michael Zamzow
  • Grand Rapids, MI
  • Licensed in Michigan

A: Keeping things in writing is oftentimes a good practice, and taking notes of your calls (diligently and consistently) might also be helpful. From a practical approach you might need to put together a more thorough contract that addresses these issues, this is a common theme for weddings. And if things are bad enough that a full refund was demanded, you might want to talk to a lawyer about some of the specifics of the situation so you know what you're really involved in.

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