Stockbridge, MI asked in Contracts for Michigan

Q: I canceled my satellite TV and now have another bill with threat of collections.

I canceled my Direct TV service on 3/24, I was told by the representative that my account was paid until 4/14, which is when they turned off my service. I received a "past due" bill on 4/25 for a full month of service from 3/14 to 4/13. Is there a way to get this canceled and avoid going to collections? Should I just pay it? I feel I was deceived when I was told my account was paid. I was not under any contract as I had the service for more than the initial 2 year agreement.

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1 Lawyer Answer
Brent T. Geers
Brent T. Geers
  • Grand Rapids, MI
  • Licensed in Michigan

A: You should definitely speak to someone a little higher up the chain; sounds like there might be an error in their system.

You should have proof of payment to substantiate your claim. Going forward, don't rely on their representatives' word.

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