Q: Can I cancel a contract from a solar panel company that is charging for a service I don’t have? Please help
I contracted a solar panel company back in August 2022. They finally installed the solar panels in November 2022, but they are not working as they promised nor has the company done anything to help me fix the problem. Apparently there’s something wrong with a faulty switch but it’s been four months since we’ve been talking about the same subject and the solar company still does not have an answer for me. They keep on telling me that they’re working on it. But from my perspective, they’ve already been paid by the finance company so there’s technically no rush the solar panels fixed. I am being charged for the solar panels already and I’m also paying my monthly light bill for the city. What I don’t see as fair is that they are charging me for a service that I don’t have. Can I cancel the contract at this point?
A:
Typically, solar panels are sold to homeowners just like other products. The retailer delivers and installs the panels, and the homeowner pays the price agreed.
Often, homeowners choose to finance their purchase through a third party financing company. The finance company is not responsible for the solar panels. They simply made a loan that the homeowner agreed to repay in accordance with the terms of the financing agreement.
Your claim for non-working solar panels is against the seller and/or manufacturer based on whatever warranty you got when you bought the solar panels.
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