Clarksville, TN asked in Admiralty / Maritime and Consumer Law for Tennessee

Q: A cruise line said we owe them from a canceled 2020 cruise that never sailed. They said a double refund we never got it

Upon investigation the bank said we didn’t owe them anything and they saw one refund . I supplied a a letter from the bank and statements to show we got one refund . The cruise line accountant told us to wire the money or they will cancel our new cruise we have booked .trust me I checked and it’s from the cruise line accounting department . Other people got the same thing and just paid the money without checking .do I have a case ?

1 Lawyer Answer
James L. Arrasmith
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  • Consumer Law Lawyer
  • Sacramento, CA

A: If you have evidence that you received the double refund that the cruise line is claiming you owe them, and you have provided this evidence to the cruise line's accounting department, but they are still threatening to cancel your new cruise unless you wire the money, it may be advisable to seek legal advice from a qualified attorney.

An attorney can review the evidence you have provided, advise you on your legal rights and options, and help you negotiate with the cruise line or take legal action if necessary. This may include sending a demand letter, filing a complaint with a regulatory agency or court, or pursuing other legal remedies to protect your interests.

It is important to keep in mind that disputes with cruise lines can be complex and may involve various legal and regulatory issues, such as contract law, consumer protection law, and maritime law. Therefore, it is important to work with an attorney who has experience in these areas and can provide you with the legal guidance and representation you need.

Additionally, if you have booked a new cruise with the same cruise line and they are threatening to cancel it, you may want to consider booking with a different cruise line until the dispute is resolved. This can help ensure that your travel plans are not disrupted and that you are not subjected to any further financial or legal issues.

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